Support

Thank you for choosing Pastel Mochi. I'm here to help with any questions or issues you may have. My goal is to ensure you have the best experience, so please don’t hesitate to reach out. Below, you’ll find resources to assist with common inquiries and ways to contact us if you need further assistance.

📋 Frequently Asked Questions (FAQs)

Find quick answers to some of the most common questions about the products, app features, orders, and more. If you’re new to Pastel Mochi, this is a great place to start!

• Orders and Shipping: Track your order, understand our shipping options, and get information on delivery times.

• Returns and Refunds: Learn about our return policy, refund process, and how to initiate a return.

• App Features: Discover how to use our virtual try-on, Wishlist, and personalized recommendations.

• Account and Payment: Manage your account settings, update payment information, and secure your account.

📧 Need Help? Contact Me!

If you can’t find what you’re looking for, our friendly support team is here to assist. Choose any of the following ways to reach us:

• Email Us: Send your questions to support@pastelmochi.com and we’ll get back to you within 24 hours.

• Live Chat: Available on our website from 9 AM - 5 PM, Monday through Friday (EST).

• In-App Support: Use the ‘Help’ option within the app for quick assistance.

💬 Connect With Us on Social Media

Follow Pastel Mochi on the following social channels for the latest updates, beauty tips, and community inspiration. I'm happy to answer any questions through direct messages as well!

• Instagram: @pastel7464

• Facebook: Pastel Mochi

• Twitter: @pastelmochi

Additional Resources

• Order Tracking: Check the status of your orders anytime through our Order Tracking Page.

• App Updates: Visit the App Store or Google Play for the latest features and app improvements.

• Tutorials and Tips: Explore our blog for beauty tips, tutorials, and inspiration to get the most out of your Pastel Mochi products.

I'm Here for You

At Pastel Mochi, your satisfaction is my priority. Thank you for being a part of this beauty community. I look forward to helping you with any needs and making your Pastel Mochi experience as seamless as possible.